Shipping Policy

Shipping -- Local Pickup

We ship our toys all across Canada and the US. 

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. 

We keep our toy prices very low and keep our shipping as close to cost as possible so that people are getting the best price we can provide every time. 

Looking for toys to keep your shipping costs low, look at these toys that are perfect for shipping 

If you have any specific questions not answered below, please don't hesitate to connect with us using the Chat feature. If we aren't online, we will reply via email usually within 15-20 minutes. 

Canada-wide Shipping

Orders are generally shipped within 48 hours (Monday-Friday) using Canada Post's Xpresspost shipping. Canada Post's delivery standard for Xpresspost is is 2 days Canada-wide but due to COVID-19 and during Holidays there may be additional delays. 

Shipping prices are in tiers, so you might be able to get more toys for that one shipping price. 

If you have any specific questions, please don't hesitate to connect with us using the Chat feature. If we aren't online, we will reply via email usually within 15-20 minutes. 

US Shipping

Orders are generally shipped within 48 hours (Monday-Friday) using Canada Post's Small Packet shipping. Canada Post's delivery standard for Small Packet is 5-8 days but due to COVID-19 and during Holidays there may be additional delays. 

We are just setting up our US shipping, so if you are in the US and have any difficulties placing your order, please contact Gerry directly at sales@thorpetoys.com with your order and shipping address. 

International Shipping

We can do international shipping, but because wooden toys are heavy, it's best to arrange it directly. Please contact Gerry at sales@thorpetoys.com with your order and shipping address. 


Local Pickup in Ontario

Toronto -- Waterloo

You can skip the shipping fees by taking advantage of our FREE curbside pickup just in time for the holidays.

We currently offer local curbside pickup in Waterloo, Ontario and Toronto, Ontario.

After placing your order and selecting a local pickup location at checkout, your order will be prepared and ready for pick up, usually within 2 business days. You will get an email with all the details you need as soon as your toys are packed and ready to be picked up.

If you have any specific questions, please don't hesitate to connect with us using the Chat feature. If we aren't online, we will reply via email usually within 15-20 minutes. 

Note: our pickup locations are not storefronts, so please make sure to schedule your pickup in advance.  

Beautiful hand crafted wooden Thorpe Toys in boxes ready to be picked up

WATERLOO CURBSIDE PICKUP

Our Waterloo pickup location is by appointment only, and is located near Lexington and Bridge Street.

We don't do drop-by, so you must schedule your pickups

  • an email will be sent when your order is ready for pickup with all the details you'll need. 
  • then call our Waterloo number to arrange your pickup date and time. 

Waterloo curbside pickups can be scheduled Tuesday-Saturday between 10am and 7pm. If you need another day, we can be flexible within the current restrictions, when you call to book your pickup.

 Here are some great options for toys if you are doing a pickup order

 

TORONTO CURBSIDE PICKUP

Our Toronto pickup location is by appointment only, and located downtown, near Ryerson - close to Gerrard and Jarvis. 

We don't do drop-by, you must schedule your pickups

  • when your toys are ready, you will get an email with all the details to schedule your pickup either through Chat or email. 
  • then contact us to schedule your pickup date and time. 

 Here are some great options for toys if you are doing a pickup order

Note: our Toronto location has limited inventory for some of our very large toys, so if you are ordering something we need to restock, you may not be able to select the Toronto pickup location.


 

If you have any specific questions not answered above, please don't hesitate to connect with us using the Chat feature. If we aren't online, we will reply via email usually within 15-20 minutes.