Shipping Policy

Shipping -- Local Pickup

We ship our toys all across Canada and the US. 

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. 

We keep our toy prices very low and keep our shipping as close to cost as possible so that people are getting the best price we can provide every time. 

Looking for toys to keep your shipping costs low, look at these toys that are perfect for shipping 

If you have any specific questions not answered below, please don't hesitate to connect with us using the Chat feature. If we aren't online, we will reply via email usually within 15-20 minutes. 

Canada-wide Shipping

Orders are generally shipped within 48 hours (Monday-Friday) using Canada Post's Xpresspost shipping. Canada Post's delivery standard for Xpresspost is is 2 days Canada-wide but due to COVID-19 and Christmas there may be delays. 

Shipping prices are in tiers, so you might be able to get more toys for that one shipping price. 

If you have any specific questions, please don't hesitate to connect with us using the Chat feature. If we aren't online, we will reply via email usually within 15-20 minutes. 

US Shipping

Orders are generally shipped within 48 hours (Monday-Friday) using Canada Post's Small Packet shipping. Canada Post's delivery standard for Small Packet is 5-8 days but due to COVID-19 and Christmas there may be delays. 

We are just setting up our US shipping, so if you are in the US and have any difficulties placing your order, please contact Gerry directly at sales@thorpetoys.com with your order and shipping address. 

International Shipping

We can do international shipping, but because wooden toys are heavy, it's best to arrange it directly. Please contact Gerry at sales@thorpetoys.com with your order and shipping address. 


Local Pickup for the Holidays

Toronto -- Waterloo -- Schomberg - Newmarket/Bradford-area

You can skip the shipping fees by taking advantage of our FREE curbside pickup just in time for the holidays.

We currently offer local curbside pickup for Waterloo, Toronto and soon for Newmarket-area (by November 30th at the latest).

After placing your order and selecting a local pickup location at checkout, your order will be prepared and ready for pick up, usually within 2 business days. You will get an email with all the details you need as soon as your toys are packed and ready to be picked up.

If you have any specific questions, please don't hesitate to connect with us using the Chat feature. If we aren't online, we will reply via email usually within 15-20 minutes. 

Note: our pickup locations are not storefronts, so please make sure to schedule your pickup in advance.  

Beautiful hand crafted wooden Thorpe Toys in boxes ready to be picked up

Waterloo Curbside Pickup

Our Waterloo pickup location is near Lexington and Bridge Street.

Waterloo curbside pickups can be scheduled Tuesday-Saturday between 10am and 7pm. If you need another time, we can be flexible when you call to book your pickup.

We don't do drop-by, so you must schedule your pickups

  • an email will be sent when your order is ready for pickup with all the details you'll need. 
  • then call our Waterloo number to arrange your pickup date and time. 

 Here are some great options for toys if you are doing a pickup order

Toronto Curbside Pickup

Our Toronto pickup location is downtown, near Ryerson,  close to Gerrard and Jarvis. 

Most weeks we are scheduling pickups Tuesdays 11am-4pm, Thursdays from 1pm-8pm and Sundays from 11am-4pm.  

We don't do drop-by, you must schedule your pickups

  • an email will be sent when your order is ready for pickup with all the details you'll need including the next week's pickup windows. 
  • then just email us to schedule your pickup date and time. 

 Here are some great options for toys if you are doing a pickup order

Note: our Toronto location has limited inventory for some of our very large toys, so if you are ordering something we need to restock, we'll contact you via email and let you how long it will take (usually 3-5 extra days)  

Schomberg Curbside Pickup

Our Schomberg pickup location is very close to Highway 27 and 3rd Line. Google Dunkerron or 1812 Grillhouse for approximate location. 

Most weeks we are scheduling pickups Tuesdays 11am-7pm and Thursdays 11am-7pm, and Sundays 11am-2pm. 

We don't do drop-by, you must schedule your pickups

  • an email will be sent when your order is ready for pickup with all the details you'll need.
  • then just email us back to schedule your pickup date and time. 

Note: our Schomberg location has limited inventory for some of our larger toys, so if you are ordering something we need to restock, we'll contact you via email and let you how long it will take (usually 3-5 extra days)  

 Here are some great options for toys if you are doing a pickup order

 


 

If you have any specific questions not answered above, please don't hesitate to connect with us using the Chat feature. If we aren't online, we will reply via email usually within 15-20 minutes.